Tidio Pricing in 2026: The Short Answer

Tidio lists Free at $0, Starter at $24.17 per month, Growth from $49.17 per month, Plus from $300 per month plus monthly usage, and Premium by quote in its displayed pricing view. The page offers monthly and annual billing choices, so the price you see at checkout may change with your selection. Starter begins at 100 billable human conversations; Growth begins at 250 and offers higher volume options.

These figures reflect the official pricing page checked September 29, 2026. Treat them as advertised starting points, not a guaranteed invoice for your business.

Tidio Plans Compared: Free, Starter, Growth, Plus and Premium

Tidio lists up to 10 seats across Free, Starter and Growth on its comparison grid. Ten seats are a plan allowance, not proof that every staff member can serve unlimited chats. Plus and Premium list custom seats. The price and quota for Growth move together, so a higher Growth conversation tier will cost more than the advertised entry point.

Is Tidio Free Forever?

The Free plan itself has no subscription charge and includes a recurring 50 billable human conversations per month. Tidio also offers a seven-day trial of paid functionality without requiring a credit card, after which an account can fall back to Free if it does not upgrade. The free Lyro allowance is different: its 50 conversations are non-renewing.

What Does Starter Add?

Starter raises the human conversation allowance to 100 and lists a visitor list, operating hours and basic analytics. It suits a business that has outgrown the Free human-chat cap but does not yet need Growth's advanced team features. It does not, by itself, create a renewable Lyro allocation.

When Should You Choose Growth or Plus?

Growth begins at 250 billable conversations and adds features including advanced analytics, permissions and automatic chat assignment. Choose the tier for your measured volume, with headroom for busy months. Plus makes sense only after you obtain a quote that states the base fee, human usage, AI usage, Flows reach, support and any minimum commitment. Its listed $300 is a base plus usage, not an all-inclusive fixed price.

How Tidio Billing Works: Three Limits to Track

A billable human conversation can start in live chat, a ticket, email or a connected social channel, but it counts toward the customer support allowance when a human agent replies or initiates it. Multiple messages in the same conversation count as one human conversation under Tidio's stated definition. An unanswered spam message does not count. A reply from Lyro or a Flow is not an agent reply.

A Lyro conversation starts when Lyro replies in a qualifying thread. Multiple replies in that thread can count as one, while a new thread can count again. Tidio's help documentation says a thread closes after 15 minutes of inactivity; check usage reporting for your actual pattern. A handoff without a Lyro answer is treated differently from a Lyro reply.

A Flow reach is about unique visitors reached by a Flow, rather than how many Flow messages it sends. The Free allowance is 100 visitors per month. A store can therefore have modest agent volume but exhaust Flow reach on a high-traffic promotion.

Lyro AI Pricing: Is Tidio's AI Agent Included?

All new Tidio accounts receive 50 Lyro conversations as a one-time trial allowance. After those are used, Lyro stops responding unless you buy a qualifying paid package. Tidio's pricing page lists a standalone Lyro AI Agent package from $32.50 per month for 50 AI conversations in the displayed view; the available quota rises by package. It can be purchased separately or in combination with customer service and Flows products.

If you estimate 50 Lyro conversations and 100 human conversations monthly, a simple starting estimate is $24.17 Starter + $32.50 Lyro = $56.67 per month using the displayed starting figures. This is an illustration, not a checkout quote: billing term, tax, quota choices and any other add-ons can change the total.

What Happens When the Lyro Limit Runs Out?

On the one-time free allowance, Lyro stops when the 50 conversations have been used. A paid Lyro package supplies a renewable monthly allowance. Before enabling AI widely, write accurate policies, test handoff to an agent and decide what should happen after the quota is reached.

Tidio Flows Pricing and Visitor Limits

Flows are rule-based chat journeys for tasks such as welcoming visitors, gathering leads and guiding shoppers. Tidio's pricing page lists 100 visitors reached on the free allowance and a standalone Flows product from $24.17 per month for 2,000 visitors reached in its displayed view. Flows and Lyro solve different problems: a Flow follows a defined path, while Lyro responds to open-ended questions.

Use a narrow trigger, such as a pricing page visit or a cart question, before paying to reach more visitors. A Flow shown indiscriminately can spend your reach allowance without improving sales or support outcomes.

How Much Will Tidio Cost? Three Example Budgets

For a realistic forecast, add a 20%–30% volume buffer for peak periods, then check Tidio's live calculator or a sales quote. The buffer is planning advice, not a Tidio contractual requirement. Compare the quote at your actual billing interval and currency.

Is Tidio Pricing Worth It for Small Businesses?

It can be good value when a team needs live chat and can demonstrate that automated answers resolve repeat questions. A low entry price helps a small business start; separating AI and Flow quotas lets it pay for the products it uses. The tradeoff is budgeting complexity as volume grows. G2 lists Tidio at 4.6 out of 5 from user reviews, while that rating measures overall user experience rather than whether any specific plan is economical.

What Do Real Customers Show?

In a Tidio-published NSI Australia customer story, the company reports a 62% Lyro resolution rate with one operator and says the tool assisted more than 400 sales. This is a vendor case study, not a typical result or an independent test. It illustrates a useful calculation: measure correct resolutions and assisted purchases against your subscription cost, while also reviewing escalations and customer satisfaction.

Which Plan Should You Pick?

1. Start Free if you have fewer than 50 agent-handled conversations monthly and are evaluating the product.
2. Choose Starter if you need about 100 human conversations and its basic team tools.
3. Choose Growth for 250 or more human conversations and advanced assignments or analytics; select the right volume tier.
4. Add Lyro when you can supply reliable answers and forecast monthly AI threads.
5. Add Flows when a specific trigger creates measurable value.
6. Request a Plus quote when custom limits and support justify the base plus usage model.

Tidio Pricing FAQs