Tidio Flows are rule-based chat automations built from predefined triggers, conditions and actions. They are designed for predictable visitor journeys rather than open-ended AI conversations.
Quick answerTidio Flows are rule-based chat automations built from predefined triggers, conditions and actions. They are designed for predictable visitor journeys rather than open-ended AI conversations.
How do Flows work?
Tidio Flows are rule-based chat automations built from predefined triggers, conditions and actions. They are designed for predictable visitor journeys rather than open-ended AI conversations.
Before relying on this capability, test it with your own customer questions and verify the current feature and usage terms. The practical value depends on your website traffic, staffing model and the quality of the customer experience.
Common Flows examples
Examples include a welcome message, lead qualification, collecting contact details, routing a visitor to sales or support and presenting a relevant predefined offer.
Before relying on this capability, test it with your own customer questions and verify the current feature and usage terms. The practical value depends on your website traffic, staffing model and the quality of the customer experience.
Flows for ecommerce
A store might guide a shopper toward sizing, shipping or returns information. Sales-focused automations should be tested carefully so they do not interrupt visitors or create misleading urgency.
Before relying on this capability, test it with your own customer questions and verify the current feature and usage terms. The practical value depends on your website traffic, staffing model and the quality of the customer experience.
Flows for lead generation
A short sequence can ask what service a visitor needs and collect an email address before a human follow-up. Keep the process brief and make it easy to reach a person.
Before relying on this capability, test it with your own customer questions and verify the current feature and usage terms. The practical value depends on your website traffic, staffing model and the quality of the customer experience.
How to build your first Flow
Select one measurable goal, define a relevant trigger, write concise messages and configure clear branches. Test the journey on desktop and mobile, including the exit and human-handoff paths.
Before relying on this capability, test it with your own customer questions and verify the current feature and usage terms. The practical value depends on your website traffic, staffing model and the quality of the customer experience.
Flows pricing and limitations
Flows usage may be measured differently from AI conversations and staffed chat. Confirm the current visitor allowance and what happens when it is exhausted. Rule-based paths need maintenance when your offers or policies change.
Before relying on this capability, test it with your own customer questions and verify the current feature and usage terms. The practical value depends on your website traffic, staffing model and the quality of the customer experience.
Practical Implementation Checklist
Identify one clear business objective, collect representative customer enquiries, configure the relevant feature and test on desktop and mobile. Measure customer outcomes and employee time rather than counting automated messages alone. Review your settings and support content regularly.
Frequently Asked Questions
Is this suitable for small businesses?
It can be, depending on conversation volume, team capacity and the specific workflow you want to improve.
Can I start without committing to a paid plan?
Check the current free entry option or trial and its exact feature and usage restrictions.
What should I verify before paying?
Confirm current allowances, billing cycle, supported channels, limits and the availability of any essential feature.
Can this replace human support?
Automation and mobile tools can help, but unusual or sensitive customer issues still require an appropriate human process.
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