In Croatia, businesses and individuals are increasingly switching from traditional phone systems to VoIP calling apps. Whether you run a startup in Zagreb, manage a team in Split, or have an office in Rijeka, VoIP provides cost-effective, reliable, and flexible communication solutions.
VoIP, or Voice over Internet Protocol, allows voice and video calls over the internet instead of standard telephone networks. With Croatia’s growing broadband coverage and the rise of remote work, VoIP adoption is accelerating.
This guide will cover how VoIP works, the top apps available in Croatia, pricing, benefits, setup tips, pros and cons, and recommendations for personal and business use.
What is a VoIP Calling App?
A VoIP calling app converts your voice into digital data packets and transmits them over the internet. Unlike traditional PSTN lines, VoIP offers:
- Cost savings for local and international calls
- Mobility across devices: smartphone, tablet, or desktop
- Advanced features like call recording, voicemail-to-email, and HD voice
Popular apps in Croatia include RingCentral, Zoom Phone, 8×8, NFON, Aircall, and MyNetFone Croatia.
How Does VoIP Work in Croatia?
The process is simple:
- Speak into your device’s microphone
- The app converts your voice into digital packets
- Packets are transmitted via broadband (fiber, DSL, or mobile data)
- The recipient’s device converts packets back into voice
Croatia’s internet infrastructure, particularly in Zagreb, Split, and Rijeka, supports high-quality VoIP calls with minimal latency.
Compliance considerations:
- Data hosting & GDPR: Ensure your provider stores data in the EU to comply with GDPR
- Number provisioning: For Croatian numbers (+385), providers must follow local telecom regulations
Why Croatian Businesses Are Switching to VoIP
According to the Croatian Regulatory Authority for Network Industries (HAKOM), VoIP adoption among SMEs increased by 13% in 2024. Businesses benefit from:
- Cost savings: Up to 70% cheaper than traditional landlines
- Remote work flexibility: Employees can work from anywhere
- Mobility: Use the same number across multiple devices
- Scalability: Easily add new users or numbers
- Advanced features: Conference calls, call analytics, voicemail-to-email
Top 10 Best VoIP Calling Apps in Croatia (2025)
1. RingCentral Croatia
Best for: All-in-one business solution
Features:
- Unlimited local calls
- HD voice & video
- CRM integration
- Voicemail-to-email
Pricing: From €22/month per user
Example: A Zagreb-based marketing firm cut telecom costs by 60% and improved customer response times.
2. Zoom Phone
Best for: Teams already using Zoom
Features:
- Croatian numbers (+385)
- Video integration
- Call recording and voicemail transcription
Pricing: From €16/month per user
3. 8×8 X Series
Best for: International teams
Features:
- Unlimited international calls
- Cloud PBX
- Call analytics
Pricing: From €25/month
4. Aircall
Best for: Call centers and sales teams
Features:
- CRM integration (HubSpot, Salesforce)
- Virtual Croatian numbers
- Real-time call monitoring
Pricing: From €38/month per user
5. NFON Croatia
Best for: SMEs needing EU-based provider
Features:
- Hosted PBX
- Cloud phone system
- GDPR-compliant data hosting
Pricing: From €20/month
6. Microsoft Teams Phone
Best for: Microsoft 365 users
Features:
- Internal and external calling
- Outlook integration
- Call forwarding & routing
Pricing: From €18/month per user
7. Vonage Business Cloud
Best for: Flexible business solutions
Features:
- Virtual Croatian numbers
- Mobile apps
- Call forwarding
Pricing: From €24/month per user
8. GoTo Connect
Best for: Small and medium businesses
Features:
- HD voice quality
- Custom call routing
- Slack and Google Workspace integration
Pricing: From €21/month per user
9. Zoiper
Best for: Freelancers and individuals
Features:
- Multiple SIP accounts
- Encrypted calls
- Desktop and mobile support
Pricing: Free basic / €14 pro version
10. MyNetFone Croatia
Best for: Local Croatian users
Features:
- Local number support
- Cloud infrastructure
- 24/7 local support
Pricing: From €20/month
Comparison Table
| App | Ideal For | Price/Month (€) | Key Feature | Rating |
|---|---|---|---|---|
| RingCentral | All-rounder | 22 | Unified communication | ⭐⭐⭐⭐⭐ |
| Zoom Phone | Teams | 16 | Video + VoIP | ⭐⭐⭐⭐ |
| 8×8 | Global | 25 | International calls | ⭐⭐⭐⭐ |
| Aircall | Call centers | 38 | CRM integration | ⭐⭐⭐⭐ |
| NFON | SMEs | 20 | GDPR-compliant | ⭐⭐⭐⭐ |
| Teams Phone | Microsoft users | 18 | Integration | ⭐⭐⭐⭐ |
| Vonage | Flexible SMEs | 24 | Mobile apps | ⭐⭐⭐⭐ |
| GoTo Connect | SMB | 21 | Easy setup | ⭐⭐⭐⭐ |
| Zoiper | Freelancers | 14 | SIP flexibility | ⭐⭐⭐ |
| MyNetFone | Croatian users | 20 | Local support | ⭐⭐⭐⭐ |
How to Choose the Right VoIP App in Croatia
- Determine your call volume
- Check internet speed and stability
- List your must-have features
- Compare pricing
- Evaluate GDPR compliance and support
- Test free trials before committing
Benefits of Using VoIP in Croatia
- Lower telecom costs
- HD voice quality
- Mobility across devices
- Scalability for growing teams
- Cloud-based features for remote work
Common Mistakes to Avoid
- Ignoring internet bandwidth requirements
- Choosing non-GDPR-compliant providers
- Not training employees
- Paying for unnecessary features
Case Study: Zagreb Startup Saves 50% on Telecom
A Zagreb-based IT startup switched to RingCentral VoIP. Within 3 months, call costs dropped by 50%, remote employees could work seamlessly, and customer support improved dramatically.
Conclusion
The best VoIP app in Croatia depends on your needs:
- Individuals: Zoiper or Wire
- SMEs: RingCentral, NFON, Aircall
- Enterprise / Call centers: 8×8, Aircall, Microsoft Teams Phone
VoIP provides cost savings, mobility, flexibility, and advanced features for both personal and business use.
FAQs: Best VoIP Calling App Croatia
1. Can I get a Croatian phone number with VoIP?
Yes, most providers offer +385 numbers.
2. Is VoIP legal in Croatia?
Yes, fully regulated under HAKOM.
3. Can VoIP apps work on mobile data?
Yes, on 4G or 5G networks.
4. Are free VoIP apps suitable for business?
Usually not—they may lack essential business features and GDPR compliance.
5. How to pick the best app?
Consider pricing, features, GDPR compliance, and local support.
