Tidio has a genuinely free plan, but it is designed for relatively light customer-support workloads. It includes live chat and ticketing with 50 billable human conversations per month, plus 100 Flows visitors per month. New accounts also receive 50 initial Lyro AI conversations, but those do not renew monthly unless you buy an eligible paid AI plan. A seven-day trial lets new users explore paid features before the account continues on Free unless upgraded.
What Is Included in Tidio's Free Plan?
Tidio's Free plan gives a business a functional starting point for responding to website visitors and managing basic support. The distinction to understand is that human-handled conversations, Flows usage and Lyro AI conversations are measured separately. Free access to the platform does not mean unlimited use of all three.
Live Chat
Respond to website visitors directly. The free monthly quota covers 50 billable conversations that receive a human-agent reply.
Ticketing and inbox
Organize incoming conversations and follow up on customer questions rather than relying solely on live replies.
Basic Flows
Test rule-based chat automations with an allowance of 100 visitors reached per month.
Initial Lyro AI trial
Every new account begins with 50 Lyro AI conversations. This initial allowance is not an ongoing monthly free benefit.
Tidio also lists customization, mobile and desktop apps, and email support among its free-plan features. Some capabilities seen during initial onboarding belong to the seven-day paid-feature trial and may stop being available when that trial ends.
What Counts as One of the 50 Free Conversations?
This is the most important rule for evaluating the free tier. A billable conversation is a live chat, ticket, email or supported social-channel conversation in which a human agent replies or proactively starts the interaction. Several messages within the same conversation do not each count separately. An unanswered visitor message is not counted as a human billable conversation; neither are replies sent only by Lyro or Flows.
Does the Tidio Free Plan Include Lyro AI?
Yes, but only as an initial allowance. Every Tidio account starts with 50 Lyro conversations. Once that allocation is exhausted, you need an eligible paid Lyro plan for a renewing quota. Do not interpret “50 free Lyro conversations” as 50 new AI conversations every month on the Free plan.
This makes the free allocation useful for testing answer quality on your real FAQs, but it is not a permanent AI support budget. See our separate Tidio pricing guide when forecasting ongoing costs.
How Much Automation Is Free?
The free plan includes 100 Flows visitors reached per month. This is a different measurement from billable human conversations: it reflects unique visitors reached by automation. Once that monthly Flows allowance is used, new visitors beyond the limit will not receive those automated messages until the allowance refreshes or the plan is upgraded.
For a low-traffic website, this can be enough to test a welcome message or a simple lead-collection journey. A busy store should monitor the allowance carefully rather than assume Flows will continue engaging every visitor.
Free Plan vs Seven-Day Free Trial
| Feature | Free-forever plan | Initial 7-day trial |
|---|---|---|
| Recurring base subscription | $0 | $0 during trial |
| Human conversations | 50 billable conversations/month | Trial access to paid features; check active trial quotas |
| Flows | 100 visitors reached/month | Trial access to additional paid functionality |
| Lyro | 50 initial conversations, one time | AI features available for evaluation under trial terms |
| After trial | Continues on Free | Returns to Free unless upgraded |
| Credit card required | No | No |
Tidio says the initial seven-day trial provides access to paid features without a credit card. Test advanced features during that period, but check which capabilities and allowances remain after the trial before relying on them in a production workflow.
Who Can Realistically Use Tidio Free?
The free tier is a reasonable fit for a new website, solo operator, early-stage service business or small ecommerce store with occasional questions. It is also useful for testing whether website visitors want to use live chat at all before paying for a larger support platform.
It is less suitable as a long-term plan for a store that already handles dozens of customer chats each day or depends on continuously running AI. The limiting factor is not necessarily the number of website visitors; it is the number of human conversations, visitors reached by Flows and AI conversations consumed.
What Happens When You Reach the Free Limits?
For Flows, Tidio explicitly states that additional visitors will stop receiving automated messages once the monthly allowance is reached, until renewal or upgrade. For human conversations and Lyro, check the in-app usage dashboard and current plan rules before relying on any particular behavior at the limit. In particular, the initial free Lyro allowance does not renew on the free tier.
Do not wait until the final day of the trial to discover that a feature you use requires payment. Test your essential workflow both during and after the trial.
How Much Does Upgrading Cost?
When checked in September 2026, Tidio listed Starter from $24.17/month and Growth from $49.17/month on annual billing, with Plus starting at $300/month plus usage. Monthly-billing prices can differ. These are customer-service plan starting prices; AI and Flows may have separate paid allowances, so calculate the combined cost for your actual setup.
Tidio Free Plan Pros and Cons
Advantages
- Genuinely free recurring base plan.
- No credit card required to start.
- Live chat and ticketing for light support demand.
- Separate introductory opportunities to test Flows and Lyro.
- Mobile and desktop access.
Limitations
- Only 50 billable human conversations monthly.
- Flows limited to 100 visitors reached monthly.
- Initial 50 Lyro conversations do not renew on Free.
- Some attractive features are trial-only or paid.
- Busy stores may outgrow allowances quickly.
How to Get the Most Value From Tidio Free
- Install the widget and customize it for your site.
- Identify the questions customers ask repeatedly before configuring automation.
- Use the seven-day trial to test advanced features without assuming they remain free.
- Spend the initial Lyro allocation testing real questions and human handoff.
- Track human, AI and Flows usage as three separate metrics.
- Review whether the free allowances still meet your needs after a full month.
Is Tidio's Free Plan Worth Using?
For low-volume customer support, Tidio's free plan is a useful way to start with live chat and basic automation. Its main advantage is that you can validate real demand before paying. The biggest potential misunderstanding is AI: the initial Lyro allocation is a trial-style allowance, not an unlimited or automatically renewing free AI plan.
For broader context, compare the free tier with our full Tidio review and pricing guide. If your traffic or support workload is growing, calculate total paid costs across human support, AI and Flows rather than judging the product only by its $0 starting price.
Test Tidio on Your Website
Start with the free plan, test your real customer questions and monitor the three separate usage allowances before upgrading.
Try Free with Tidio →Frequently Asked Questions
Is Tidio free forever?
Yes. Tidio offers a $0 recurring Free plan with usage limits. The initial seven-day trial of paid features is separate.
How many conversations are free on Tidio?
The Free plan includes 50 billable human conversations per month. AI and Flows have different allowances.
Are the 50 free Lyro conversations monthly?
No. New accounts receive 50 initial Lyro conversations. A paid Lyro plan is needed for a renewing monthly allocation.
Does Tidio Free include chatbots?
It includes limited Flows automation and an initial Lyro AI allowance. These are separate systems with different usage limits.
Does Tidio require a credit card for its free plan?
No. Tidio says neither the free plan nor its initial seven-day trial requires a credit card.
Can I use Tidio Free on Shopify or WordPress?
Tidio provides Shopify and WordPress installation options. Check which platform-specific advanced features remain available after the paid-feature trial ends.
