Lyro AI uses a conversation-based allowance distinct from staffed chat and Flows. The current price and included volume depend on the offer and billing period, so confirm both on the live pricing page.
Quick answerLyro AI uses a conversation-based allowance distinct from staffed chat and Flows. The current price and included volume depend on the offer and billing period, so confirm both on the live pricing page.
How does Lyro pricing work?
Lyro AI uses a conversation-based allowance distinct from staffed chat and Flows. The current price and included volume depend on the offer and billing period, so confirm both on the live pricing page.
Before relying on this capability, test it with your own customer questions and verify the current feature and usage terms. The practical value depends on your website traffic, staffing model and the quality of the customer experience.
Are introductory Lyro conversations free?
Tidio has offered initial Lyro conversations for new accounts. An initial testing allowance should not be mistaken for an automatically renewing monthly allocation. Verify the exact current terms before planning ongoing coverage.
Before relying on this capability, test it with your own customer questions and verify the current feature and usage terms. The practical value depends on your website traffic, staffing model and the quality of the customer experience.
What determines the actual cost?
Estimate how many inbound questions are appropriate for AI, how often customers require handoff and whether the knowledge base is accurate enough to achieve useful resolutions. Cost per useful resolution is more informative than cost per generated response.
Before relying on this capability, test it with your own customer questions and verify the current feature and usage terms. The practical value depends on your website traffic, staffing model and the quality of the customer experience.
Lyro vs live chat and Flows billing
Human conversations, AI conversations and Flows activity are separate dimensions. A business may need more of one without needing more of the others. Model them independently to avoid underestimating the bill.
Before relying on this capability, test it with your own customer questions and verify the current feature and usage terms. The practical value depends on your website traffic, staffing model and the quality of the customer experience.
How to forecast return on investment
Measure time spent on recurring questions before deployment. Pilot Lyro on a controlled knowledge set, audit answer quality and track the reduction in repetitive agent work. Include the ongoing cost of maintaining accurate support content.
Before relying on this capability, test it with your own customer questions and verify the current feature and usage terms. The practical value depends on your website traffic, staffing model and the quality of the customer experience.
Questions to ask before purchasing
Confirm the definition of a billable AI conversation, reset period, overage behavior, available channels, handoff behavior and cancellation conditions. Use current checkout terms for any final purchasing decision.
Before relying on this capability, test it with your own customer questions and verify the current feature and usage terms. The practical value depends on your website traffic, staffing model and the quality of the customer experience.
Practical Implementation Checklist
Identify one clear business objective, collect representative customer enquiries, configure the relevant feature and test on desktop and mobile. Measure customer outcomes and employee time rather than counting automated messages alone. Review your settings and support content regularly.
Frequently Asked Questions
Is this suitable for small businesses?
It can be, depending on conversation volume, team capacity and the specific workflow you want to improve.
Can I start without committing to a paid plan?
Check the current free entry option or trial and its exact feature and usage restrictions.
What should I verify before paying?
Confirm current allowances, billing cycle, supported channels, limits and the availability of any essential feature.
Can this replace human support?
Automation and mobile tools can help, but unusual or sensitive customer issues still require an appropriate human process.
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