The free entry option lets a business test website chat before committing to paid software. It is intended for modest usage, not unlimited customer-service activity. Check the current plan details for staffed conversations, seats and channel access.
Quick answerThe free entry option lets a business test website chat before committing to paid software. It is intended for modest usage, not unlimited customer-service activity. Check the current plan details for staffed conversations, seats and channel access.
What is included in Tidio Free?
The free entry option lets a business test website chat before committing to paid software. It is intended for modest usage, not unlimited customer-service activity. Check the current plan details for staffed conversations, seats and channel access.
Before relying on this capability, test it with your own customer questions and verify the current feature and usage terms. The practical value depends on your website traffic, staffing model and the quality of the customer experience.
What changes with a paid plan?
Paid customer-service plans can expand capacity and unlock additional workflow capabilities. Lyro AI and Flows have their own allowances or packages; do not assume a paid live-chat plan includes unlimited AI and automation.
Before relying on this capability, test it with your own customer questions and verify the current feature and usage terms. The practical value depends on your website traffic, staffing model and the quality of the customer experience.
Which plan suits your business?
Start with Free when you are measuring chat demand. Consider paid support when you consistently approach your human-conversation allowance or need additional team features. Consider Lyro when repeatable questions consume significant time, and Flows when predefined visitor journeys will solve a specific problem.
Before relying on this capability, test it with your own customer questions and verify the current feature and usage terms. The practical value depends on your website traffic, staffing model and the quality of the customer experience.
Free vs paid: practical buying comparison
A solo website with occasional enquiries may only need Free. A busy store with staffed agents should calculate monthly human conversations. A business with extensive FAQs should separately model AI conversations. A marketing team using automated lead journeys should forecast Flows usage.
Before relying on this capability, test it with your own customer questions and verify the current feature and usage terms. The practical value depends on your website traffic, staffing model and the quality of the customer experience.
What should you check before upgrading?
Verify the current billing cycle, allowance reset rules, agent access, trial expiration, add-ons and what happens when you reach a limit. Calculate total recurring cost at actual usage instead of relying only on the advertised starting price.
Before relying on this capability, test it with your own customer questions and verify the current feature and usage terms. The practical value depends on your website traffic, staffing model and the quality of the customer experience.
How to run a useful free-plan test
Install chat, track two weeks of customer questions, record agent time, test mobile notifications and document which conversations could safely be automated. Use the results to decide whether paid capacity solves a genuine problem.
Before relying on this capability, test it with your own customer questions and verify the current feature and usage terms. The practical value depends on your website traffic, staffing model and the quality of the customer experience.
Practical Implementation Checklist
Identify one clear business objective, collect representative customer enquiries, configure the relevant feature and test on desktop and mobile. Measure customer outcomes and employee time rather than counting automated messages alone. Review your settings and support content regularly.
Frequently Asked Questions
Is this suitable for small businesses?
It can be, depending on conversation volume, team capacity and the specific workflow you want to improve.
Can I start without committing to a paid plan?
Check the current free entry option or trial and its exact feature and usage restrictions.
What should I verify before paying?
Confirm current allowances, billing cycle, supported channels, limits and the availability of any essential feature.
Can this replace human support?
Automation and mobile tools can help, but unusual or sensitive customer issues still require an appropriate human process.
Explore Tidio
Test the features that matter to your business and compare the current plan terms.
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